Refund and Returns Policy

Effective Date: January 17, 2025

At OPALXXCHARM, customer satisfaction is at the heart of our business. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process to ensure your peace of mind.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return Window: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be in their original condition, unused, undamaged, and with all original packaging, tags, and accessories included.
  • Non-Returnable Items:
    • Custom or personalized products.
    • Items marked as “Final Sale” or clearance.
    • Products damaged due to improper handling, assembly, or misuse.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email info@opalxxcharm.com with your order number, reason for return, and photos of the product (if applicable).
  2. Approval: Our team will review your request and provide a Return Authorization Number (RAN) if approved.
  3. Ship the Item:
    • Securely package the product to prevent damage during transit.
    • Include the proof of purchase and RAN in the package.
    • Ship the item to:
      Returns Department
      72 Ockham Road

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Policy

Once your returned item is received and inspected, we will notify you of the refund approval status. If approved:

  • Refunds will be issued to your original payment method within 7-10 business days.
  • Shipping fees and additional charges are non-refundable, except in cases where OPALXXCHARM is at fault.

4. Exchanges

We offer exchanges for items of equal or greater value. To initiate an exchange:

  • Follow the return process and specify the replacement item.
  • Any price difference will be billed or refunded accordingly.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Notify us within 48 hours of delivery by emailing info@opalxxcharm.com with photos of the damage and packaging.
  • We will arrange for a replacement or a full refund at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund within the specified timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact us at info@opalxxcharm.com for further assistance.

7. Customer Support

For any questions or assistance regarding returns or refunds, please contact us:

8. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Updates will be posted on our website with the revised effective date.

At OPALXXCHARM, we are dedicated to ensuring your satisfaction with every purchase. Thank you for trusting us to provide premium furniture and décor that enhances your living spaces!