Shipping Policy

Effective Date: January 17, 2025

At OPALXXCHARM, we are dedicated to ensuring your orders are delivered safely, efficiently, and on time. This Shipping Policy outlines our shipping methods, costs, timelines, and other important details. By placing an order, you agree to the terms below.

1. Shipping Destinations

We currently ship to addresses within the United States only. International shipping is not available at this time.

2. Shipping Methods and Costs

We offer the following shipping options:

        • Standard Shipping:

          • Delivery Time: 5-7 business days.
          • Cost: Calculated at checkout based on the size, weight, and destination of your order.

        • Expedited Shipping:

          • Delivery Time: 2-3 business days.
          • Cost: Additional charges apply, calculated at checkout.

        • Free Shipping:

          • Eligibility: Orders over $200 (before taxes and discounts) qualify for free standard shipping.

3. Order Processing Time

        • Orders are processed within 1-2 business days after payment confirmation.
        • Orders placed on weekends or holidays will be processed the next business day.
        • Once your order is shipped, you will receive a confirmation email with tracking details.

4. Delivery Times

Delivery times are estimates and may vary due to factors such as:

        • Weather conditions.
        • Shipping carrier delays.
        • Incorrect or incomplete shipping information provided by the customer.

OPALXXCHARM is not responsible for delays caused by third-party carriers or unforeseen circumstances.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress through the carrier’s website.

6. Shipping Address

        • Please ensure the shipping address provided at checkout is accurate and complete.
        • OPALXXCHARM is not responsible for packages lost or delayed due to incorrect or incomplete addresses.
        • We do not ship to P.O. Boxes or APO/FPO addresses.

7. Damaged, Lost, or Stolen Shipments

If your order is damaged, lost, or stolen during transit:

        • Notify us within 48 hours of delivery by emailing info@opalxxcharm.com with your order number, tracking information, and photos of any damage (if applicable).
        • We will investigate the issue and, if necessary, provide a replacement or refund.

8. Signature Requirements

For orders over $500, a signature may be required upon delivery to ensure secure receipt of your package.

9. Shipping Restrictions

Certain oversized or specialty furniture items may incur additional shipping fees or restrictions. These details will be disclosed during the checkout process if applicable.

10. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Updates will be posted on our website with the revised effective date.

11. Contact Information

For questions or concerns regarding your shipment, please contact us:

At OPALXXCHARM, we are committed to delivering premium furniture and décor to your door with care and efficiency. Thank you for trusting us to elevate your home with our exceptional collections!